Definitions
Jamaica eCommerce Products Ltd (“us”, “we”, or “our”) operates the productsfromjamaica.com website (the “Service”). If you are not entirely satisfied with your purchase, we’re here to help.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to productsfromja, accessible from https://www.productsfromjamaica.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
Conditions for returns
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days.
- The product is in its original packaging.
- The product isn’t used or damaged.
Products that do not meet these criteria will not be considered for return.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
productsfromjamaica
Montego Bay #2
Jamaica
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from productsfromjamaica.com.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items cannot be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please
[contact-page]contact us[/contact-page]
.