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Common queries answered

Frequently asked Questions

Although most orders are processed same day and shipped with in 3 business days, we ask that you allow up to 20 – 35 business days for delivery. Orders over $99.00 may upgrade to international express for only $15.00. Please allow for 5 – 7 business days following the date of purchase to receive an express shipment.

We want you to be totally satisfied with your order.  However, we understand if a product doesn’t work out and want to make sure the return is as painless as possible. Naturally, we cannot take returns on used products.

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, and other charges. Refunds will be credited to the original credit card used for payment.

You can enter the shipping address at the time of your order. If the order is more than $200.00, we may ask for addition information before we process the order.

Most of our orders are shipped thru the post office so if you are in USA you can track via www.usps.com, Canada via www.canadapost.ca and the U.K. via www.royalmail.com. For express order tracking is done via www.dhlexpress.com

You can customer support by using the contact us button, you can also use the form on the right hand side of this page. You can chat to us on WhatsApp here

WhatsApp chat

 

If you entered a incorrect address please contact us as soon as possible. If the order amount is over US$200 we may ask for additional information

We ship to over 165 countries worldwide. However, because of the global pandemic we may have some problems shipping to some countries. Please contact us with your country name to get updated info.

Most items will be ship as one packages, but items that are on backorder will be shipped at a later date when they are available

Yes, we do accept credit and debit card via paypal.com. Please see the example image below:

checkout debit/credit card

After you click the black button with Debit of Credit card, You will see a new pop up where you can enter your credit card information. Please see example below:

debit credit card check out 2

After you click the Pay now button, the page will be redirected to PayPal for processing.

 

Still need help?

Get in touch with us

Free shipping to USA, Canada and the UK

On all orders above $75

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

WhatsApp chat
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