Common queries answered
Frequently asked Questions
Although most orders are processed same day and shipped with in 3 business days, we ask that you allow up to 20 – 35 business days for delivery. Orders over $99.00 may upgrade to international express for only $15.00. Please allow for 5 – 7 business days following the date of purchase to receive an express shipment.
We want you to be totally satisfied with your order. However, we understand if a product doesn’t work out and want to make sure the return is as painless as possible. Naturally, we cannot take returns on used products.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, and other charges. Refunds will be credited to the original credit card used for payment.
You can enter the shipping address at the time of your order. If the order is more than $200.00, we may ask for addition information before we process the order.
Most of our orders are shipped thru the post office so if you are in USA you can track via www.usps.com, Canada via www.canadapost.ca and the U.K. via www.royalmail.com. For express order tracking is done via www.dhlexpress.com
You can customer support by using the contact us button, you can also use the form on the right hand side of this page. You can chat to us on WhatsApp here
If you entered a incorrect address please contact us as soon as possible. If the order amount is over US$200 we may ask for additional information
We ship to over 165 countries worldwide. However, because of the global pandemic we may have some problems shipping to some countries. Please contact us with your country name to get updated info.
Most items will be ship as one packages, but items that are on backorder will be shipped at a later date when they are available
Yes, we do accept credit and debit card via paypal.com. Please see the example image below:
After you click the black button with Debit of Credit card, You will see a new pop up where you can enter your credit card information. Please see example below:
After you click the Pay now button, the page will be redirected to PayPal for processing.